Privacy Policy
Effective Date: September 1, 2024
At VGR Rentals, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you use our services, visit our website, or engage with us in any other way. By using our website or services, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We collect various types of information to provide and improve our services to you. This includes:
Personal Information:
-Contact Information: Name, email address, phone number, and postal address.
-Payment Information: Credit card details, billing information, and transaction history.
-Identification Documents: Driver’s license, passport, and other ID proofs required for scooter rentals.
-Account Information: Username, password, and account settings if you register on our site.
Non-Personal Information:
-Device Information: IP address, browser type, operating system, and device identifiers.
-Usage Data: Pages visited, time spent on our site, and interaction with our services.
-Location Data: GPS location when using our scooters or mobile app to provide location-based services (e.g., battery swapping, nearest rental points).
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2. How We Use Your Information
We use the collected information for the following purposes:
To Provide Our Services:
- Process bookings, confirm rentals, and ensure delivery of scooters.
- Verify your identity and eligibility to rent.
- Handle payments, process transactions, and issue refunds if necessary.
For Customer Support:
- Respond to your inquiries, provide troubleshooting, and assist with bookings.
- Send important notices, such as rental updates, changes to our terms, or other critical information.
For Improving Our Services:
- Analyze user interactions to improve the design and functionality of our website, app, and services.
- Conduct surveys and gather feedback to enhance customer satisfaction.
For Marketing and Communication:
- Send promotional emails, offers, and other marketing material (you can opt-out of these communications at any time).
- Notify you of new products, services, or updates that may interest you.
For Legal Compliance and Security:
- Comply with applicable laws, regulations, and legal requests.
- Detect, investigate, and prevent fraud, theft, and other illegal activities.
- Protect the rights, property, and safety of VGR Rentals, our customers, and the public.
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3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data under the following circumstances:
Service Providers:
We may share your information with third-party service providers who assist us in operating our business and providing services to you, such as:
- Payment processors (e.g., Stripe, PayPal).
- Customer support providers.
- IT service providers and website hosting companies.
These service providers are required to use your information only to perform their obligations to us and must follow strict data protection policies.
Legal Requirements:
We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court orders, government inquiries).
Business Transfers:
In the event of a merger, acquisition, or asset sale, your personal information may be transferred. We will notify you of any such transfer and any new privacy terms that may apply.
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4. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Correction:
- You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate or incomplete.
Deletion:
- You may request that we delete your personal information. However, please note that we may retain certain information as required by law or for legitimate business purposes.
Data Portability:
- You have the right to request a copy of your personal data in a structured, machine-readable format.
Opt-Out of Marketing:
- You can opt out of receiving promotional communications from us by following the unsubscribe instructions in our emails or by contacting us directly.
Object to Processing:
- In certain situations, you have the right to object to the processing of your personal information, including for direct marketing purposes.
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5. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse. These measures include encryption, secure servers, and regular security assessments.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and any activities under your account.
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6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and app. Cookies are small data files stored on your device that allow us to:
- Recognize your preferences and tailor our services accordingly.
- Analyze traffic and usage patterns to improve our website's performance.
- Provide personalized advertising based on your browsing behavior.
You can manage cookie preferences through your browser settings, but disabling cookies may limit some functionalities of our website.
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7. Links to Third-Party Sites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
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8. Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal information, we will take steps to delete such data.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of this page. We encourage you to review this page periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy constitutes your acceptance of those changes.
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10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
VGR Rentals
Part of V.G.R Motors,
GST: 34AAXFV1983G1ZJ
1, Karuvadikuppam Main Road,
Muthialpet, Puducherry - 605003
Phone: +91-9585553755
Email: privacy@bikerentalspondicherry.com
We will respond to your inquiries as promptly as possible.
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