Terms & Conditions
Effective Date: September 1, 2024
Welcome to VGR Rentals! These Terms and Conditions (“Terms”) govern your use of our services, including renting electric scooters, using our website, mobile app, and interacting with our customer support. By using our services or booking a rental, you agree to be bound by these Terms. Please read them carefully.
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1. Definitions
- "Company," "We," "Our," "Us" refers to VGR Rentals, a division of VGR Enterprises, operating in Pondicherry.
- "Customer," "You," "Your" refers to any individual who uses our website, app, or rents a scooter from us.
- "Scooter" refers to the electric vehicles available for rent from VGR Rentals.
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2. Eligibility for Renting
To rent a scooter from VGR Rentals, you must meet the following conditions:
- Be at least 18 years of age.
- Possess a valid driver’s license recognized in India or an international driver’s permit for foreign nationals.
- Provide valid identification, including a government-issued ID (passport for foreign nationals).
- Agree to the terms set forth in this document.
Failure to meet these eligibility requirements may result in the cancellation of your booking.
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3. Rental Agreement
When you book a scooter with VGR Rentals, the following conditions apply:
- Rental Period:
The rental period begins at the time specified in your booking confirmation and ends when the scooter is returned to a designated VGR Rentals location or picked up by a VGR Rentals representative.
- Extensions:
If you wish to extend the rental period, you must notify VGR Rentals at least 2 hours before the end of the current rental period. Extensions are subject to availability and additional fees.
- Early Returns:
Returning the scooter before the scheduled end time does not entitle you to a refund for the unused time.
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4. Payment and Fees
Payment Methods:
- We accept payments via major credit and debit cards, PayPal, Stripe, and cash. Foreign nationals may also pay in US dollars through supported payment gateways.
Security Deposit:
- A refundable security deposit may be required depending on the duration of the rental and the scooter model. The deposit will be refunded in full upon the safe return of the scooter, provided there is no damage or violation of the rental terms.
Rental Fees:
- Rental fees are calculated based on the selected rental period and the specific scooter model. Pricing details will be provided at the time of booking.
Additional Fees:
- Late Return Fee:
A fee will be charged for scooters returned after the rental period without prior approval for an extension.
- Damage Fees:
You are responsible for any damage to the scooter during the rental period, excluding normal wear and tear. Repair or replacement costs will be deducted from your security deposit or charged to your payment method.
- Battery Swapping Fee:
If you use our battery swapping service, an additional fee of ₹50 or ₹75 (depending on battery level) will be charged as outlined in the Battery Swapping section.
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5. Scooter Use
Permitted Use:
- Scooters must be used in compliance with all applicable traffic laws, safety regulations, and guidelines provided by VGR Rentals.
Prohibited Activities:
- You must not use the scooter for unlawful activities, off-road riding, racing, or stunts.
- Scooters are intended for personal use only. Sub-renting or lending the scooter to third parties is strictly prohibited.
Helmet Use:
- All riders are required by law to wear a helmet while operating the scooter. VGR Rentals provides a free helmet with every rental for the rider.
Alcohol/Drug Use:
- Riding under the influence of alcohol or drugs is illegal and strictly prohibited. VGR Rentals reserves the right to cancel the rental and report violations to local authorities.
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6. Scooter Condition
- Pre-Rental Inspection:
Before renting the scooter, you must inspect it for any pre-existing damage or issues. Report any such conditions to VGR Rentals before taking the scooter. Failure to report existing damage may result in you being held liable.
- Return Condition:
The scooter must be returned in the same condition as it was provided, with normal wear and tear excepted. Any damage or missing parts may result in additional charges.
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7. Cancellations and Refunds
Cancellation by Customer:
- 24 Hours Notice:
If you cancel your booking at least 24 hours before the scheduled start time, you are eligible for a full refund.
- Less Than 24 Hours Notice:
Cancellations made within 24 hours of the scheduled start time are subject to a cancellation fee equal to 50% of the rental fee.
Cancellation by VGR Rentals:
- VGR Rentals reserves the right to cancel or modify your booking due to unforeseen circumstances (e.g., adverse weather conditions, technical issues). In such cases, you will be given the option to reschedule or receive a full refund.
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8. Responsibility for Loss or Damage
You are responsible for:
- Any damage or loss to the scooter during your rental period.
- Ensuring the scooter is locked and secured when not in use.
- Reporting any theft or significant damage to VGR Rentals and the local authorities immediately.
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9. Limitation of Liability
VGR Rentals is not liable for:
- Any injury, loss, or damage arising from the use or inability to use the scooter, except where such loss or damage is caused by our negligence.
- Any indirect, consequential, or punitive damages.
You ride at your own risk, and you are responsible for ensuring that you are fit and able to safely operate the scooter.
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10. Insurance
Basic insurance may be included in your rental agreement, which covers third-party liability and limited damage to the scooter. Optional insurance packages may be available for an additional charge to cover more comprehensive protection.
You are encouraged to review your own insurance policies to ensure adequate coverage during your rental period.
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11. Data Protection and Privacy
We respect your privacy and are committed to protecting your personal information. Please review our [Privacy Policy](https://www.bikerentalspondicherry.com/privacy-policy) to understand how we collect, use, and protect your data.
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12. Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to resolve the issue. If the dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the courts of Pondicherry.
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13. Amendments
VGR Rentals reserves the right to modify these Terms at any time. Any changes will be communicated through our website or via email. Your continued use of our services constitutes acceptance of any modified terms.
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14. Governing Law
These Terms and any disputes arising from or related to them are governed by the laws of India.
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15. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
VGR Rentals
1, Karuvadikuppam Main Road,
Muthialpet, Pondicherry - 605003, India
Phone: +91-9585553755
Email: terms@bikerentalspondicherry.com
By using our services, you agree to these Terms and Conditions.